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12% OFF Code "PrimeD12" for Any Product During July
12% OFF Code "PrimeD12" for Any Product During July

Warranty Policy

1. Lifetime Warranty
Lifetime Maintenance, offer replacement within 5 years. The shower cartridge is permanently replaced free of charge.

2. Within the warranty period, STARBATH is responsible for replacing non-artificial defective products free of charge.

3. Please contact us via email at sale@starbathus.com with this warranty card and invoice if repairs are needed during the warranty period.

4. STARBATH will not be responsible for any claims listed below:
  • The damage and/or malfunction caused by improper use and/or repairs; or any unauthorized reconstruction; including any damage caused by abuse (i.e. fall, throw... etc.)
  • Please engage the services of a professional plumber. STARBATH will not be responsible for any damage or malfunction caused by a wrongful installation.
  • The damage or malfunction caused by removal after installation or other factors
  • The damage or malfunction caused by application beyond the scope of usage.
  • The damage or malfunction caused by sand, dirt and other impurities.
  • The damage or malfunction caused by improper/insufficient maintenance; rust on finishing, etc...
  • The damage or malfunction caused by fire, earthquakes, floods, lightning, and other natural disasters, pollution, harmful gases, salts, abnormal voltage, and other factors.
  • On occasions when the warrantee card or invoice is not presented.

5. The recommended water temperature for hand showers and rain showers is W42°C; water pressure 0.1-0.3 Mpa. The highest temperature should not reach beyond 70°C and water pressure should not exceed the limits of 0.05-0.5 Mpa. Please keep any shower products away from the heating devices to avoid potential risks.

6. This limited warranty applies only to the original end-user or business. It expressly excludes labor charges, removal charges, installation, or other incidental or consequential costs. Any inappropriate application will void the warranty.

7. This warranty cannot be replaced if the warranty card is missed, please keep it safe.